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service management software
The Tranman Service Management solution is an innovative end-to-end technology solution for the management of a field orientated workforce. The solution manages both planned and unplanned activities surrounding the lifecycle management of owned or third party assets, for example repairs, installations, retrievals or inspections.
The solution encompasses a CRM call centre system with embedded workflow and a real time dynamic resource-scheduling engine to send service requests to field operatives via hand-held applications and mobile technology.
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benefits
40% reduction in mileage and travel time for engineers
30% increase in engineer productivity
25% reduction in emergency response times
95% automation of the job allocation process
Ability to respond to new jobs and status updates instantly considering skills, availability, locations and routes
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capabilities
call centre integration
Asset management
Appointment planning
Real-time scheduling of mobile resources
Links to mapping software
Deployment via mobile devices
Integration with corporate systems
Flexible reporting
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interfaces/integration
Integration is key to meeting customer expectations. Our solution will enable your staff to use just one system, seamlessly linked with CTI and telephony systems, databases, financials, email, fax, Microsoft Word and GIS and mapping for contractor allocation and management.
partners
Civica has been providing best of breed solutions to its customers for over 21 years. We actively seek partners that can provide "best in class" technology and add value to our solutions. If you would like to discuss becoming a Civica partner, please click here to complete our enquiry form.
channel/systems integrators
Civica provide the full spectrum of field service management solutions. From initial consultancy and production of a specification, to project management for the lifecycle of the project, to ongoing support - we will work seamlessly as members of your team, taking responsibility for the relevant components of service and technology required. With 21 years experience of delivering complex customer solutions to over 15,000 users, managing over 3 million calls per annum and over 2 million complex assets worldwide.
To find out how having Civica as part of your team will not only deliver your customer commitment, but also increase the bottom line of the project, please click here.
Please click on the links on the left for product information and case studies.
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