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privacy
How Civica handles personal data
Civica UK Ltd and its subsidiary companies take the privacy of your information very seriously. We aim to meet current Internet best practice. Our services are designed to give you the information that you want to receive. Our Privacy Policy below explains how we will collect and use the information you give us. We may vary this policy from time to time and the current version will be that published on this site. The word ‘we’ refers to Civica, unless otherwise indicated.
1. Collecting your information
From time to time, you will be asked to submit personal information about yourself (e.g. name and email address etc) in order to receive product information. If you communicate with us by email over the internet you should be aware that the nature of the internet is such that unencrypted communication may not be secure and may pass through several different countries on route to us. We cannot accept responsibility for unauthorised access to your information that is outside our control.
We may combine this information with other information that we may hold about you if you have made enquiries of us before. We may also obtain information from publicly available sources such as the electoral roll, or other third parties who you have authorised to pass on your information
We will act in accordance with current legislation and we will provide a link to our Data Protection Notice every time we invite you to submit personal information to us.
Civica Data Protection Notice
Civica will share the information you submit on this website together with other information, with our group companies. We (Civica UK Ltd and group companies) will use this for administration, marketing, customer services and profiling your purchasing preferences. We will disclose your information to our service providers and agents for these purposes. We may keep your information for a reasonable period to contact you about our services. We may share your information with other organisations who are our business partners. We or they may contact you by mail, telephone, SMS, fax or e-mail to let you know about any goods, services or promotions which may be of interest to you. Please tick the appropriate boxes on the web pages where you submit personal information to indicate your preferences regarding such information, but remember that if you choose not to receive such information this may preclude you from receiving any special offers or promotions.
We may transfer your information outside of the European Economic Area, for example to the US. We will only do this where it is necessary for the conclusion, or performance of a contract between us, or that we enter into at your request, in your interest, or for administrative purposes.
You have a right to ask for a copy of your information (for which we charge a small fee) and to correct any inaccuracies.
We may record telephone calls for staff training and evidential purposes.
When you give us information about another person you confirm that they have authorised you to act for them, to consent to the processing and use of their personal data, including sensitive personal data, and to receive on their behalf any data protection notice.
2. What will we do with your personal information?
We will only use your information for the purposes that you would reasonably anticipate or that we state when we collect it and, where necessary, for which you have given us your consent. We will not contact you, or pass your information to our business partners, for marketing purposes unless you have indicated your agreement that we may do so.
3. How to access your personal information
Please address requests to the Data Protection Compliance Manager, Civica, Unit 4, Thornbury Office Park, Midland Way, Thornbury, Bristol, BS35 2BS (Please note: a small fee of £10.00 may be charged for copies of personal information). If you believe that any of the data we hold about you is being misused or want further information you may contact us at the above address.
4. Users aged 16 years and under
If you are 16 or under you must have permission from a parent or guardian before you give us personal information. If we find that we have received information from you without the appropriate consent, we reserve the right to cancel all transactions and services and remove all personal data that you have supplied. You will be able to re-submit the information when you have the required permission.
5. Links to other websites
Our Websites may contain links to other sites outside the group. Neither Civica UK Ltd, nor its group companies, are responsible for the privacy and security of these sites. This privacy policy applies only to this website.
Civica, Unit 4, Thornbury Office Park, Midland Way, Thornbury, Bristol, BS35 2BS
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