VT Software Solutions has been awarded the contract to provide its housing repair software, Servitor, to Ipswich Borough Council. Working in partnership with the Council’s in-house contractor, Ipswich Borough Contracts.  The organisation is responsible for the delivery of a 24/7 high quality, responsive housing repairs and maintenance service to over 8,500 council homes that are managed by Ipswich Borough Homes.

Servitor will provide both Ipswich Borough Homes and Contracts with an integrated housing repairs and maintenance software solution to support their service objectives that include the management of all housing repairs; and cyclical maintenance, such as gas appliance servicing.  The software will also be used to graphically diagnose repairs, manage appointment scheduling, mobile working; job costing; stores and purchasing, program maintenance.  Servitor Mobile will enable 30 of the mobile work operatives to receive and record work details directly from and to the Servitor main database while on site.

Servitor will provide access for 60 users and valuable management information will be delivered through its Business Objects module.  The software will also interface seamlessly with Ipswich Borough Homes’ existing corporate applications. 

Kevin Barnes from Ipswich Borough Council says:  “Servitor was clearly the best system for us as it provides a secure, reliable and robust system to manage our mobile workforce.  One of the main aims of introducing a system is to improve the service we offer our tenants. Servitor working with Optitime will enable us to offer the tenant an appointment for either the work to be completed or inspected on at the time of that initial contact by the tenant. It will also enable us to develop our repairs and maintenance business as in the future we can streamline our call taking process, appointment scheduling, and generally improving our service to the customer. 

 “It was also essential to us that any system we use can demonstrate that the in-house service provider, Ipswich Borough Contracts, is delivering value for money and that operational efficiencies can be gained, without compromising service quality or customer satisfaction.”

 Aidan Rowsome, Managing Director VT Software Solutions says:  “We are confident that Ipswich Borough Council will begin to see the benefits of choosing Servitor almost immediately and should expect to see an increase in customer satisfaction, a more satisfied workforce with greater productivity and efficiency, improved management information and reporting against their defined policies and procedures.  It will also enable them to focus service delivery on the tenant needs, with accurate and real-time visibility of the repair process across the organisation.